Hape Music & Monkey Railway Hape

Fast Shipping and Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other international carriers lets us offer an array of shipping services. Our warehouse staff is highly educated and will package the items according to the exact and precise specifications. Prior to shipping the goods are carefully inspected and secured. We ship to thousands customers every day across multiple countries. This is a sign of our dedication to being the largest online retailer worldwide. Both Europe and the USA have warehouses and distribution centres.

Note: Orders with multiple items will have a different processing time for each item.

We will carefully examine all items before sending. The majority of orders are shipped within 48 hours. The delivery time is estimated to be between 3 and seven days.

Returns

The stock market is always changing. It is not managed entirely by us, as we have multiple entities, including the factory and our storage. The levels of stock can change at any given time. It is possible that you will not receive your purchase after the order has been made.

Our policy is for 30 days. If you don't receive your product within 30 days, we're not able to provide the option of a refund or exchange.

The item must not be used and in the original packaging. It must also be returned in the original packaging.